Placed my first order with Barley Bottom yesterday; a couple of packets of yeast and some hops. Paul gave me a call today to let me know one of them was out of stock, and did I want something else or wait til next week.
It's a simple thing, but knowing most of your customers like to get a brew on at the weekend is something other online HB retailers could learn from.
Wednesday, 6 January 2010
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